Something not working right?

What’s going on?

• Buffering or freezingIt starts, then it stalls.
• Can’t log inSmarters knocks you back.
• One channel won’t playThe rest are fine.
• Picture looks poorSoft, blocky, or stretching.
• Audio problemsNo sound, out of sync, or the wrong language.
• TV guide empty or wrongEPG blank, late, or for the wrong channels.
• App won’t openCrashes, spins, or never starts.
• App is slow or laggyMenus crawl, playback stutters later.
• Movies won’t loadVOD list is there, titles won’t start.
• Account expiredTrial ended, or the year ran out.